Email
CC your agent into anything
Loop your agent into an email thread the way you'd loop in a colleague. It reads the full history, drafts a reply in your voice, and waits for your go-ahead before anything sends.
#supportlive
Can you take the support queue this week?
WWren
On it — I'll work through what I can and flag anything sensitive before it goes out.Perfect, thank you.
34 tickets resolved · 2 awaiting review
Understands full thread history, not just the latest message
Drafts replies that sound like you, not a template
Nothing sends without your review, unless you say otherwise