Routines
Work that runs itself
Not everything needs a conversation. Anything recurring — a daily queue check, a weekly report, a Monday morning recap — can become a routine your agent runs on a schedule, without you asking twice.
Routines still use judgment, not just a script: your agent decides what's worth flagging and what it can simply handle.
Daily routine · Support
9:00 AM
Pull overnight support tickets
9:04 AM
Draft replies, flag 2 for review
6:00 PM
Send weekly recap to #ops
Set a schedule once, in plain language
Agents take action and report back, not just remind you
Routines can trigger other routines across agents
Common questions
It pauses that step and flags it to you instead of guessing, then continues once you've weighed in.