Support that finishes the ticket, end to end
Agents that triage, respond, and resolve, in a fraction of the time it takes a queue to build up.
Overnight queue
62 sorted#1042
Refund request over $500
#1041
Password reset not working
#1040
Billing question, plan change
Takes care of the grunt work, so your team can take care of people
Triage
Every ticket sorted by urgency and topic the moment it lands.
Root cause
Agents read your logs and codebase to explain the actual fix.
Escalation
The handful that need a human get flagged with full context.
Works inside your everyday tools
“Support work used to pile up overnight. Now it’s cleared before the first person logs on, and the two tickets that need us come with the context already pulled together.”
Renata Souza
Head of Support, Fernbank
Common questions
Minutes. Connect your help desk, describe the outcome you want, and your agent starts working from pre-built triage and escalation templates.